Vanta OS Support
We are here to help. Email support@vanta-os.com and we will get back to you within 2 business days. Please include the email you signed in with and your iPhone model.
Getting started
How do I sign in?
Use Sign in with Apple or Sign in with Google on the first screen. There is no separate password.
How do I connect Apple Health?
Vanta asks for access during setup. If you skipped it, open iOS Settings, go to Health, then Data Access and Devices, then Vanta OS, and turn on the categories you want to share. Vanta only reads from Apple Health and never writes to it.
Do I need a wearable?
No. Vanta works without one. A wearable that syncs to Apple Health, such as an Apple Watch, Oura or Whoop, gives Vanta more to work with for sleep, recovery and activity.
Using Vanta OS
How do I upload a lab report?
Open Twin and tap to add a report, then choose the PDF from Files. Vanta reads your biomarker values and shows which are optimal, normal or out of range. Reports need to be a PDF with selectable text; scanned images are not supported yet.
How is my Marrow score calculated?
Tap your Marrow score, or any of its six arms, to see what goes into it and how it is worked out. A missing input lowers the mapped percentage, never the score.
How do I log a meal?
Open Nutrition and take a photo of your meal. Vanta estimates the nutrition, and you can edit anything before saving.
Is Vanta OS medical advice?
No. Vanta OS is a wellness product. It does not diagnose, treat or prevent any disease. Always talk to a qualified physician before making medical decisions.
Membership and billing
How do I cancel or change my plan?
Your membership is billed through your Apple ID. Open iOS Settings, tap your name, then Subscriptions, then Vanta OS. Cancelling stops the next renewal; you keep access until the end of the current period.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
I paid but the app does not show my membership.
On the membership screen, tap Restore purchase. Make sure you are signed in to the same Apple ID you paid with. If it still does not work, email us.
Privacy and your data
Who can see my health data?
Only you, and the service providers that help run the app. We never sell your data or share it with advertisers. Read the full Privacy Policy.
How do I delete my account?
In the app, open Settings and tap Delete account. This permanently deletes your account and your data. To also stop billing, cancel your membership in iOS Settings as described above; deleting your account does not cancel an Apple subscription.
How do I get a copy of my data?
Email support@vanta-os.com from the address you signed in with.
Contact
Email: support@vanta-os.com
VANTA LLP, India